Microsoft Dynamic CRM

1. MICROSOFT DYNAMICS:

The nature of work is changing. People need access to data from their desk, on the road or from their phone. ERP systems that can meet those basic, yet complicated demands, will boost productivity, increase revenues and help employees make the right decisions backed by data with Microsoft Dynamic CRM Software.
Microsoft Dynamics 365 Enterprise edition is built on Azure and can scale to the computing power needed for the largest organizations. Drawing on the many capabilities and modules that make up the total Dynamics 365 experience and fit your needs, you can keep business operating at peak performance

2. WHY MICROSOFT DYNAMICS:

START WITH WHAT YOU NEED:
  • Choose from modular applications that are designed for specific processes, roles, and industries—so you can solve a business problem and easily expand to run your entire business in the cloud.
OPTIMIZE PRODUCTIVITY:
  • Enable greater productivity by seamlessly connecting your business process data with Office 365 and LinkedIn data—surfacing it within familiar tools like Outlook, Excel, and Power BI.
INFUSE INTELLIGENCE:
  • Deliver actionable insights powered by artificial intelligence and the Microsoft cloud that proactively guide employees to optimal outcomes and drive business results
ADAPT TO CHANGE:
  • Easily tailor, extend, connect, and build applications with a modern platform and little to no code development so you can meet your specific business needs.
BENEFITS OF MICROSOFT DYNAMICS 365:
  • All the information of the at one place so you save lot of time and helps in providing fast service.
  • It present information which makes sense, it just not provide data.
  • Record of all the activity and effort by company.
  • Provide complete customer profile. Everything that you care about the customers/prospects.
  • It shows different matrics for decision making.
  • You can maintain all the internal and external data for tracking anyone’s performance.
  • Helps to create value for the company and clients.
  • It is very cost effective as it saves lot of time and money.
  • Improve relationships with the clients and vendors for different services.

3. TECHNOLOGY SOLUTIONS:

MICROSOFT DYNAMICS CRM:
  • Organizations continue to struggle with the challenges of - neglected leads, sales force efficiency, marketing ROI, dropped calls, lack of complete customer information, service issues & timeliness, and customer experience consistency. The need to examine breakage points, making consistent information available across enterprise and obtaining a 360⁰ view of the customer - has never been more critical than in today’s intensely competitive markets. We need to effectively engage customers and address both visible & latent needs to improve conversion as well as retention. CRM programs address these issues by putting in place the right strategy, processes and systems to engage with customers and prospects – throughout the customer lifecycle.
    Microsoft Dynamics CRM is an integrated customer relationship suite helping businesses - both large and mid market alike - to win and cultivate profitable customer relationships. Dynamics CRM provides a comprehensive set of cost effective Sales, Marketing, Social, Service and Project Management tools to enable you better understand and engage with your customers.
MICROSOFT DYNAMICS CRM SALES

Microsoft Dynamics CRM Sales helps in streamlining sale cycle, gaining key insights, improves conversion and monitoring, tracks activities and reduces overall sales effort on NVAs by automating the sales processes and reporting. The solution is ably supported by a highly intuitive mobile application which keeps the data flowing in even on the move.

MICROSOFT DYNAMICS MARKETING

Microsoft Dynamics Marketing provides a marketing resource management solution supporting major marketing activities like media planning, budgeting, campaign management, creatives management and analytics across multiple channels—email, digital, social, SMS, and traditional. The product also has an inbuilt connector with CRM sales to ensure complete tracking of campaign to sales is affected.

MICROSOFT DYNAMICS CRM SERVICE

Microsoft Dynamics CRM Service helps increasing the productivity of customer service agents and increases visibility, accountability and tracking to help engineer extremely quick responses to customers. Additionally, the knowledge bank improves the FCR rates to reduce overall cost of service and call closure times significantly.
Microsoft Social Engagement provides a platform to listen, analyze, and promote customer engagement on social media (e.g. Twitter) which completely integrates with Microsoft Dynamics CRM to provide customers with a fully connected experience.

Can your organization benefit through a CRM program?
  • Do you have fragmented view of your customer across the organization failing to consolidate it for all?
  • Is your sales team failing to improve lead conversion into sales?
  • Are you missing out important opportunities because of lack of follow-up?
  • Do you have a lengthy sales cycle?
  • Are you missing out person-to-person mapping at different levels between your and customer organization?
  • Are you struggling to link marketing efforts to actual results?
  • Are your customer complaints taking too long to get resolved?
  • Are you unable to monitor and react to social media messages in time?
If the answer to any of the questions above is Yes, then your organization can benefit from a CRM program?
4. MICROSOFT AXAPTA:
  • Microsoft Dynamics AX 2012 R3 is the on-premises enterprise resource planning (ERP) solution for your enterprise. It provides the comprehensive, core functionality you need—financials, human resources, and operations management—to run efficiently, make smart business decisions, and engage your customers on a global scale

MS Dynamics AX, stands out as the most comprehensive, multiple language, multiple currency Enterprise Resource planning (ERP) solution. With core strengths in manufacturing, e-business and strong functionality for wholesale and services industries with MS Dynamics AX you are ready for future. Comprehensive functionality, all in one solution, helps mid-size and large companies across the globe seize opportunity and gain a competitive advantage.

With Microsoft Dynamics AX, you can be confident your business management solution is—and will continue to be—relevant to the needs of your people and the demands of your industry and business.

Get an edge over your competence

  • Improve productivity
  • Manage change & growth
  • Compete globally
  • Simplicity compliance
4.1 EXPLORE MS DYNAMICS AX CAPABILITIES AND FEATURES
BUSINESS INTELLIGENCE AND REPORTING

Empower your people with self-service business intelligence, and see how access to information can help meet personal goals, accomplish team objectives, and achieve overall business success.

COLLABORATION

See how applications like Microsoft Dynamics AX Enterprise Portal, Unified Communication integration, and Application Integration Framework can improve collaboration and efficiency across the workplace and the globe.

FINANCIAL MANAGEMENT AND COMPLIANCE

Microsoft Dynamics AX provides you and your people with fast, reliable, and comprehensive accounting, financial reporting, and analysis capabilities. And it helps you manage a broad range of other business areas, so you minimize the need for multiple systems.

HUMAN RESOURCE MANAGEMENT

Gain deeper insight into the status of individual employees, an overview of your entire organization and the strategic tools you need to develop the human resources upon which your business goals depend.

PRODUCTION

Real-time insight into business and supply chain information-including inventory, warehouse, and production-helps you optimize production flow by planning effectively, maximizing resource utilization, driving accurate delivery performance, and streamlining business processes.

PROJECT MANAGEMENT AND ACCOUNTING

Help managers gain increased financial control of both short-term and long-term projects, including long-term time and material projects, internal projects, and fixed-price projects.

SERVICE MANAGEMENT

Plan, track, and analyze service operations to maximize efficiency, gain a complete overview of costs and revenue, and improve profitability for service operations.

SUPPLY CHAIN MANAGEMENT

Automate sales and purchasing to help streamline intercompany operations. And because it was built for the Internet, your sales team can access, view, and update customer and company information anytime, anywhere.

4.2 MICROSOFT DYNAMICS NAV:
  • If your business is growing and ready to take on more opportunities, Dynamics NAV can help. An easily adaptable enterprise resource planning (ERP) solution, it helps small and medium-sized businesses automate and connect their sales, purchasing.
  • MS Dynamics NAV is today the world's leading Enterprise Solution for mid market enterprises. One of the most cost-effective and adaptable integrated business solution that has helped companies in their quest to grow, MS Dynamics NAV has the largest number of implementations worldwide amongst its class of products. A true enterprise level solution, NAV (formerly Navision), has one of the lowest possible total cost of ownership amongst its category of solutions. Its unique architecture and extremely efficient development environment ensure that unlike most other competing products, NAV (formerly Navision) customization and implementation can be completed within just a few weeks and by small teams.

MS Dynamics NAV frees you up from the worries of your IT Systems and affords you the freedom to stay focused on your business needs.

  • True enterprise level solution
  • Flexible architecture and extremely efficient development environment
  • Customizations/Implementations are completed within a few weeks by small teams
  • One of the lowest possible Total Cost of Ownership amongst its category of solutions
  • Fixed Asset Management
 4.3.1MICROSOFT DYNAMICS NAV CAPABILITIES AND FEATURES:
BUSINESS INTELLIGENCE AND REPORTING

Microsoft Dynamics NAV gives you direct access to real-time, business-critical information and a wide range of analytical tools to help you manage budgets, create and consolidate reports, and look for trends and relationships.

What's more, Microsoft Dynamics NAV is built on industry-standard Microsoft technology and integrates with other Microsoft business intelligence (BI) products and technologies. So, you can start with the basic modules and Microsoft Office Excel and then add functionality and tools as you need them.

FINANCIAL MANAGEMENT

Microsoft Dynamics NAV provides accounting and finance solutions to help you track and analyze your business information. With end-to-end integration, you can efficiently manage your general ledger, payables, receivables, inventory, analytical accounting, fixed assets, and cash flow, in addition to performing bank reconciliations and collections. You can even manage your financial processes across multiple currencies, locations, or companies.

MICROSOFT DYNAMICS NAV FOR HUMAN RESOURCES MANAGEMENT

Microsoft Dynamics NAV helps you manage human resources (HR) by organizing and controlling information about your employees. The solution delivers a range of reports for analyzing employee data to help you track your most important asset your people. Microsoft Dynamics NAV also helps you manage a broad range of other business areas, according to your particular needs. You can add functionality as you need it and grow at your own pace.

MANUFACTURING CAPABILITIES

With Manufacturing in Microsoft Dynamics NAV, you can boost operational efficiency and effectively manage production, including production orders, bills of material, supply planning, and capacity requirements planning. Flexible processes and integrated information equip you to make accurate promises to customers, respond quickly to last-minute requests and changes, and take advantage of new business opportunities to help your business stay ahead of the competition.

MOBILE SOLUTIONS

Mobile software from Microsoft Dynamics powers advanced, easy-to-use Windows Mobile-based devices that help organizations with field sales, mobile professionals, mobile service technicians, or support staff to open new business opportunities, drive increased productivity, and to reduce costs. With the new release, Microsoft now offers mobile support for Microsoft Dynamics NAV. You get a scalable, extensible mobile platform for Microsoft Dynamics NAV that makes use of your existing Microsoft infrastructure. Mobile Sales is the first mobile application from Microsoft for Microsoft Dynamics NAV.

PROJECT MANAGEMENT

Microsoft Dynamics NAV helps you plan and manage jobs and projects with support for budgeting, billing, and resource management. You can manage project costs efficiently by tracking resource expenses and usage, planning capacity, and predicting availability. By monitoring projects effectively, you can make confident, informed decisions based on comprehensive information.

Microsoft Dynamics NAV also helps you manage a broad range of other business areas according to your particular needs. You can add functionality as you need it and grow at your own pace.

SERVICE MANAGEMENT

Make your service operations more profitable with Microsoft Dynamics NAV. Microsoft Dynamics NAV can help you organize your service resources for optimum efficiency, forecast and track parts consumption, proactively manage contracts and service agreements, and gain tighter control over costs. In addition, you'll be able to build and establish long-term relationships with your customers with service-contract management and consistent logging and tracking of equipment and services.

Microsoft Dynamics NAV also helps you manage a broad range of other business areas according to your particular needs. You can add functionality as you need it and grow at your own pace.

5. MICROSOFT DYNAMICS VERTICALS/MODULES:

  • SALES

Turn relationships into revenue by bringing digital intelligence into every deal.

  • CUSTOMER SERVICE

Earn customers for life with a personalized experience and world-class service across every channel.

  • FIELD SERVICE

Master the service call with smarter capabilities—from optimized scheduling to predictive maintenance

  • FINANCE & SERVICE

Accelerate growth by optimizing operations and making real-time, data-driven decisions at global scale.

  • RETAIL

Deliver an immersive shopping experience by optimizing retail operations with intelligent insights.

  • PROJECT SERVICE AUTOMATION

Profit from your projects by bringing people, processes, and automation technology together.

  • MARKETING

Unify your sales and marketing to connect customer experiences at every interaction.

  • CUTOMER INSIGHT

Deliver a personalized experience using relevant insights on how to best serve your customers.

6. OUR SERVICE RANGE:

  • IMPLEMENTATION

Our MS Dynamics Practice offers implementation services for Products such as CRM, AX and NAV, along with client-specific customizations.

  • CONSULTING

Drive business process standardization, product selection and upgrades through our deep expertise in MS Dynamics-based solutions.

  • UPGRADE

We will help you handle cross CRM/ERP Migration and Data Migration with integrated support and product upgrades for MS Dynamics

  • INTEGRATION

Determine effective methods to integrate MS CRM, AX & NAV with existing systems

  • DEVELOPMENT

Benefit from tailored MS Dynamics-related module developments, enhancements, server administration and data archival.

  • SUPPORT

CorfuIT, designs customized support processes and workflows to MS dynamics

  • TRAINING

Our MS Dynamics Practice follows the ‘Train the Trainer’ approach to coach our super users and end users

  • PRODUCT SALE

Access the latest Microsoft technologies, product licenses.

7. BENEFITS OF CORFUIT

  • MICROSOFT CERTIFIED DYNAMICS GOLD PARTER
  • EFFECTIVE IMPLEMENTATION OF DYNAMICS 365
  • PROFESSIONAL SERVICE CONSULTATION
  • BUSIINESS INTELLIGENCE
  • MANAGED SUPPORT SERVICES

Other Related Services:

  1. Microsoft Technology Consultancy.
  2. Microsoft Exchange Office 365.